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Terms & Conditions

1. Introduction

Welcome to Strapestry, a trade name belonging to the company Atelier De Potamus Limited, a limited liability company governed by U.K. law, Companies House number 15637776. By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please review them carefully before making a purchase.

2. Definitions

2.1 "Company," "we," "us," or "our" refers to Strapestry.

2.2 "Customer," "you," or "your" refers to the person using our website and purchasing our products.

2.3 "Website" refers to www.strapestry.com.

2.4 "Products" refers to the watch straps available for purchase on our website.

3. Use of Website

3.1 By accessing our website, you agree to use it in accordance with these terms and conditions and any applicable laws. You must not misuse our website or our services in any way, including hacking or introducing harmful materials.

4. Eligibility

4.1 To purchase products from our website, you must be at least 18 years old or have the consent of a parent or guardian.

5. Orders and Payment

5.1 All orders are subject to availability and confirmation of the order price. Simply placing an order does not guarantee fulfillment of your order.

5.2 Prices for our products are subject to change without notice.

5.3 By placing an order, you agree to provide current, complete, and accurate purchase and account information.

6. Shipping and Delivery

6.1 We aim to process and ship orders within 3 business days.

6.2 Shipping costs and delivery times vary based on the shipping method and destination.

6.3 We do not take responsibility for delays caused by shipping carriers or customs.

7. Returns and Exchanges

7.1 If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange.

7.2 Returned products must be unused, in their original packaging, and in the same condition as received.

7.3 To initiate a return, please contact our customer service at info@strapestry.com.

7.4 The customer is responsible for return shipping costs and any customs levies that might occur.

8. Warranty and Liability

8.1 Our products are covered by a 6-month warranty against manufacturing defects.

8.2 The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

8.3 Our liability is limited to the cost of the product purchased.

9. Privacy Policy

9.1 We are committed to protecting your privacy. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Intellectual Property

10.1 All content on our website, including text, graphics, logos, and images, is the property of Strapestry and Atelier De Potamus Limited and is protected by copyright and other intellectual property laws.

11. Changes to Terms and Conditions

11.1 We reserve the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website constitutes acceptance of the revised terms and conditions.

12. Governing Law

12.1 These terms and conditions are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of United Kingdom.

13. Contact Information

If you have any questions about these terms and conditions, please contact us at:

Atelier De Potamus
20 Kirkwood Drive, Durham, County Durham, DH1 4FF, United Kingdom
info@strapestry.com
+44 7832 163498

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.