Privacy Policy
1. Introduction
Welcome to Strapestry (“we," "our," "us”), a trade name belonging to Atelier De Potamus Limited. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.strapestry.com and purchase our products.
2. Information We Collect
We may collect and process the following information about you:
2.1 personal identification information
Name, email address, phone number, and postal address.
2.2 payment information
Credit/debit card details, billing address.
2.3 transaction information
Details about payments to and from you and other details of products you have purchased from us.
2.4 technical data
Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
2.5 usage data
Information about how you use our website, products, and services.
2.6 marketing and communications data
Your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1
To process and deliver your orders.
3.2
To manage your account and provide customer support.
3.3
To communicate with you about your orders, including order confirmations and updates.
3.4
To send you marketing communications (where you have opted in to receive such communications).
3.5
To improve our website, products, and services.
3.6
To comply with legal obligations and resolve any disputes.
4. Legal Basis for Processing Your Information
We rely on the following legal bases to process your personal information:
4.1 performance of a contract
When we process your information to fulfill our contractual obligations, such as delivering your purchases.
4.2 consent
When we rely on your consent to process your information for marketing purposes.
4.3 legitimate interests
When we process your information for our legitimate interests, such as improving our website and services, and ensuring the security of our website.
5. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
5.1 service providers
Companies that provide services on our behalf, such as payment processing, shipping, and marketing.
5.2 legal obligations
When required by law or to comply with a legal process.
5.3 business transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets.
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based service can be 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.
8. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
8.1 access
You have the right to request access to your personal information.
8.2 rectification
You have the right to request correction of any inaccurate or incomplete information we hold about you.
8.3 erasure
You have the right to request the deletion of your personal information.
8.4 restriction
You have the right to request the restriction of processing of your personal information.
8.5 objection
You have the right to object to the processing of your personal information.
8.6 data portability
You have the right to request the transfer of your personal information to another party.
8.7
To exercise any of these rights, please contact us at info@strapestry.com.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Atelier De Potamus Limited
20 Kirkwood Drive, Durham, County Durham, DH1 4FF, United Kingdom
info@strapestry.com
+44 7832 163498
By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.